FAQ
Quick answers to common questions about Nero.
General
What is Nero?
Nero is where music creators run live music reviews. Fans submit songs to a live queue and the creator plays and reacts to them on stream.
Do I need an account to submit a song?
No. You only need an email address. Your email is how you find out when your song is coming up.
What does Nero cost?
Submitting to a free queue costs nothing. Fans only pay for skips, the throne, paid sessions, and add-ons, all priced by the creator. Creators pay nothing up front, Nero keeps 20% of each payment, or 10% of a merch add-on from a connected Fourthwall or Shopify store.
For fans
What can I submit?
A song link from Spotify, Apple Music, SoundCloud, BandLab, YouTube, or Google Drive, or an uploaded audio file. Some creators also accept voice memos up to 60 seconds.
How do I know when my song will play?
Your queue position shows right after you submit, and you get an email when your song is coming up.
Why is the throne unavailable?
Only one fan can hold the throne at a time. It reopens as soon as the current throne song plays. More in how the queue works.
Can I get a refund if my song is not played?
All sales are final, and a skip payment is not refundable once your song is in the queue. If you think something went wrong, email support@nero.fan and we will take a look.
For creators
How do I get paid?
Connect Stripe under Account, Bank Settings. You keep 80% of every payment, 90% of a merch add-on, and deposits usually reach your bank within 2 to 10 business days. Details in payments and payouts.
Can I charge for every submission?
Yes. Turn on paid submissions when you create a session and set a price of at least $5. You can also keep submissions free and only sell skips.
Can I control what fans submit?
Yes. You can block specific link domains, require a custom question, collect phone numbers, allow voice memos, and cap free or paid submissions per session.
Can I put my queue on my own website?
Yes, with one script tag. See embed your queue.
Can I sync my fan list to my CRM?
Yes. Nero can send every fan with an email to Klaviyo or to any tool that accepts a JSON webhook, on demand and once a day. See the CRM webhook.
Did not find your answer? Email support@nero.fan and a real person will get back to you.